Refunds

Refunded in full

• The check was not delivered.
• The check was delivered against the wrong DOT number or the wrong inspection.
• A defect on our side made the result unusable — a wrong calculation, a broken draft, a deadline stated incorrectly.
• You were charged more than once for the same check.

Not refunded

• The result was that you have no grounds to file. That is the delivered work, not a failure to deliver it, and it is described as such before you pay.
• FMCSA or the state decided against your filing. The decision is theirs, we promise no outcome, and we say so before payment.

How to ask

Write to [email protected] with your DOT number and the date of the check. Requests are answered within five business days. Payment is processed by Paddle.com Inc. as merchant of record, and refunds are returned by the same route as the payment.